Flag

An official website of the United States government

Contact Us

Emergency Contacts

Business Hours: 7:30am-4:00pm, Monday-Friday

Outside Business Hours: The Embassy and Auckland Consulate General are closed weekends and U.S. and New Zealand public holidays.

 

Emergency Services for U.S. Citizens (During Business Hours)

In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day.

 

Emergency Services for U.S. Citizens (After Hours)

For after-hours emergencies call: +64 4 462 6000* and leave a message. The Duty Officer will return your call.

* Please Note: These contact details are for U.S. Citizen emergency queries only.

For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov.  Your email will be returned during business hours.

 

Emergency Visa Requests

For Emergency Non-Immigrant Visa Requests, click here.

For all other non-emergency visa requests, please contact the Visa Information Service09 887 5999.

U.S. Embassy Wellington

Street Address

29 Fitzherbert Terrace,
Thorndon,
Wellington,
New Zealand.

Postal Address

P.O. Box 1190,
Wellington,
New Zealand.

Phone/Fax

Phone: +64 4 462 6000
Fax: +64 4 499 0490.

Hours

Monday through Friday 9.00 to 5.00pm (except Public Holidays).

Embassy Wellington Mission Statement

The mission of the United States Embassy is to advance the interests of the United States, and to serve and protect U.S. citizens in New Zealand.

The Ambassador is the personal representative of the President of the United States. As the chief advocate of U.S. policy, he is supported by personnel from the Department of State and other U.S. agencies.

The Embassy reports and analyzes developments in New Zealand of concern to the United States, and advances a broad range of U.S. policy initiatives.

The Embassy promotes United States’ economic and commercial interests, and the export of American agricultural and industrial products and services, and otherwise assists American business, workers and investors.

The Embassy engages the government and a broad range of organizations and individuals in New Zealand to promote shared values. Among others, these include individual freedom, human rights and democracy and the rule of law.

U.S. Consulate General Auckland

The U.S. Consulate General in Auckland is closed to the public on the last Friday of every month.

American Citizen Services

American Citizen Services (ACS) Emergency Services, by appointment: Monday-Friday 8.00am- 11:45am and 1:00pm-3:45pm
Telephone inquiries: Monday-Friday 7.30am-4.00pm.
All other ACS services by appointment.

Street Address

3rd Floor,
Citigroup Building,
23 Customs St East, (cnr. Commerce St)
Auckland 1010
View on Google Map

Postal Address

Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand

Phone/Fax/Email

Phone: +64 (0) 9 303 2724 (Visas: 09 887 5999)
Fax: +64 (0) 9 303 1069 *
Email: aucklandacs@state.gov *
Email: (for Visa applications): support-newzealand@ustraveldocs.com.

Business Hours Emergency Assistance for American Citizens*

In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day and we respond within 48 business hours. If you have not heard from us within 48 hours, or your situation requires attention immediately, please call us at +64 9 303 2724 and follow the prompts.

After Hours Emergency Assistance*

For after-hours emergencies call: +64 4 462 6000* and follow the prompts to speak with the after-hours Duty Officer. Please note the duty officer is not a consular officer and may refer you back to the consular section the next morning if the issue is not a life or death emergency.

* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov.  Your email will be returned during business hours.

The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.

United States Consulate General in Auckland – Visa and Passport Services

The U.S. Consulate General in Auckland, a branch of the U.S. Diplomatic Mission to New Zealand, is located in the Citigroup Centre in Auckland’s Central Business District.  We are the Mission’s representatives to the over one million people in the greater Auckland region as well as the business and academic communities here.

Discussing U.S. policies with New Zealanders is one of the most important things we do; if you would like someone from the Consulate General to speak to your organization, please get in touch with us. We also can assist New Zealand companies looking for U.S. partners.

The Consulate General provides all U.S. consular services in New Zealand.  Consular services include help for U.S Citizens with emergencies and documents like passports and reports of birth.  We help non-Americans with visas to the U.S. for short visits or immigration.

The Embassy in Wellington does not provide Consular Services.

Most New Zealanders don’t need a visa to visit the U.S. If you do, please make an appointment well in advance of your travel.  While it often takes only a week to receive your visa after your interview, the waiting period can vary depending on the time of year or the type of visa you need.

Holidays

December 2021

Christmas Eve
Friday, December 24
(USA)

Christmas Day
Monday, December 27
(NZ)

Boxing Day
Tuesday, December 28
(NZ)

New Year’s Eve
Friday, December 31
(USA)

January 2022

New Year’s Day
Monday, January 3
(NZ)

Day after New Year’s Day
Tuesday, January 4
(NZ)

Birthday of Martin Luther King Jr.
Monday, January 17
(USA)

Wellington Anniversary Day (Wellington only)
Monday, January 24
(NZ)

Auckland Anniversary Day (Auckland only)
Monday, January 31
(NZ)

February 2022

Waitangi Day
Monday, February 7
(NZ)

Washington’s Birthday
Monday, February 21
(USA)

April 2022

Good Friday
Friday, April 15
(NZ)

Easter Monday
Monday, April 18
(NZ)

Anzac Day
Monday, April 25
(NZ)

May 2022

Memorial Day
Monday, May 30
(USA)

June 2022

Queen’s Birthday
Monday, June 6
(NZ)

Juneteenth
Monday, June 20
(USA)

Matariki
Friday, June 24
(NZ)

July 2022

Independence Day (observed)
Monday, July 4
(USA)

September 2022

Labor Day
Monday, September 5
(USA)

October 2022

Columbus Day
Monday, October 10
(USA)

Labour Day
Monday, October 24
(NZ)

November 2022

Veterans Day
Friday, November 11
(USA)

Canterbury Anniversary Day (Christchurch only)
Friday, November 11
(NZ)

Thanksgiving Day
Thursday, November 24
(USA)

December 2022

Christmas Day (observed)
Monday, December 26
(USA/NZ)

Boxing Day (observed)
Tuesday, December 27
(NZ)