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Contact Us

Emergency Contacts

Business Hours: 7:30am-4:00pm, Monday-Friday

Outside Business Hours: The Embassy and Auckland Consulate General are closed weekends and U.S. and New Zealand public holidays.

 

Emergency Services for U.S. Citizens (During Business Hours)

In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day.

 

Emergency Services for U.S. Citizens (After Hours)

For after-hours emergencies call: +64 4 462 6000* and leave a message. The Duty Officer will return your call.

* Please Note: These contact details are for U.S. Citizen emergency queries only.

For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov.  Your email will be returned during business hours.

 

Emergency Visa Requests

For Emergency Non-Immigrant Visa Requests, click here.

For all other non-emergency visa requests, please contact the Visa Information Service09 887 5999.

U.S. Embassy Wellington

Street Address

29 Fitzherbert Terrace,
Thorndon,
Wellington,
New Zealand.

Postal Address

P.O. Box 1190,
Wellington,
New Zealand.

Phone/Fax

Phone: +64 4 462 6000
Fax: +64 4 499 0490.

Hours

Monday through Friday 9.00 to 5.00pm (except Public Holidays).

Embassy Wellington Mission Statement

The mission of the United States Embassy is to advance the interests of the United States, and to serve and protect U.S. citizens in New Zealand.

The Ambassador is the personal representative of the President of the United States. As the chief advocate of U.S. policy, he is supported by personnel from the Department of State and other U.S. agencies.

The Embassy reports and analyzes developments in New Zealand of concern to the United States, and advances a broad range of U.S. policy initiatives.

The Embassy promotes United States’ economic and commercial interests, and the export of American agricultural and industrial products and services, and otherwise assists American business, workers and investors.

The Embassy engages the government and a broad range of organizations and individuals in New Zealand to promote shared values. Among others, these include individual freedom, human rights and democracy and the rule of law.

U.S. Consulate General Auckland

The U.S. Consulate General in Auckland is closed to the public on the last Friday of every month.

American Citizen Services

American Citizen Services (ACS) Emergency Services, by appointment: Monday-Friday 8.00am- 11:45am and 1:00pm-3:45pm
Telephone inquiries: Monday-Friday 7.30am-4.00pm.
All other ACS services by appointment.

Street Address

3rd Floor,
Citigroup Building,
23 Customs St East, (cnr. Commerce St)
Auckland 1010
View on Google Map

Postal Address

Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand

Phone/Fax/Email

Phone: +64 (0) 9 303 2724 (Visas: 09 887 5999)
Fax: +64 (0) 9 303 1069 *
Email: aucklandacs@state.gov *
Email: (for Visa applications): support-newzealand@ustraveldocs.com.

Business Hours Emergency Assistance for American Citizens*

In emergency situations, please contact ACS at AucklandACS@state.gov. This email address is continually monitored from 7:30 am until 4:00 pm Monday through Friday, except for US and New Zealand public holidays and the last Friday of each month.

After Hours Emergency Assistance*

Phone: +64 4 462 6000 and leave a message, the Duty Officer will return your call.

 

* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.

United States Consulate General in Auckland – Visa and Passport Services

The U.S. Consulate General in Auckland, a branch of the U.S. Diplomatic Mission to New Zealand, is located in the Citigroup Centre in Auckland’s Central Business District.  We are the Mission’s representatives to the over one million people in the greater Auckland region as well as the business and academic communities here.

Discussing U.S. policies with New Zealanders is one of the most important things we do; if you would like someone from the Consulate General to speak to your organization, please get in touch with us. We also can assist New Zealand companies looking for U.S. partners.

The Consulate General provides all U.S. consular services in New Zealand.  Consular services include help for U.S Citizens with emergencies and documents like passports and reports of birth.  We help non-Americans with visas to the U.S. for short visits or immigration.

The Embassy in Wellington does not provide Consular Services.

Most New Zealanders don’t need a visa to visit the U.S. If you do, please make an appointment well in advance of your travel.  While it often takes only a week to receive your visa after your interview, the waiting period can vary depending on the time of year or the type of visa you need.

Holidays

December 2020

Christmas Eve
Thursday, December 24
(USA)

Christmas Day
Friday, December 25
(USA & NZ)

Boxing Day
Monday, December 28
(NZ)

January 2021

New Year’s Day
Friday, January 01
(USA & NZ)

Day after New Year’s Day
Monday, January 04
(NZ)

Birthday of Martin Luther King Jr.
Monday, January 18
(USA)

Wellington Anniversary Day (Wellington only)
Monday, January 25
(NZ)

February 2021

Auckland Anniversary Day (Auckland only)
Monday, February 01
(NZ)

Waitangi Day
Monday, February 08
(NZ)

Presidents’ Day
Monday, February 15
(USA)

April 2021

Good Friday
Friday, April 02
(NZ)

Easter Monday
Monday, April 05
(NZ)

Anzac Day
Monday, April 26
(NZ)

May 2021

Memorial Day
Monday, May 31
(USA)

June 2021

Queen’s Birthday
Monday, June 07
(NZ)

July 2021

Independence Day
Monday, July 05
(USA)

September 2021

Labor Day
Monday, September 06
(USA)

October 2021

Columbus Day
Monday, October 11
(USA)

Labour Day
Monday, October 25
(NZ)

November 2021

Veterans Day
Thursday, November 11
(USA)

Canterbury Anniversary Day (Christchurch only)
Friday, November 12
(NZ)

Thanksgiving Day
Thursday, November 25
(USA)

December 2021

Christmas Eve
Friday, December 24
(USA)

Christmas Day
Monday, December 27
(NZ)

Boxing Day
Tuesday, December 28
(NZ)