U.S. Embassy & Consulate
in New Zealand, Cook Islands and Niue

U.S. Consulate General Auckland

The U.S. Consulate General in Auckland is closed to the public on the last Friday of every month.

American Citizen Services

American Citizen Services (ACS) Emergency Services, by appointment: Monday-Friday 8.00am- 11:45am and 1:00pm-3:45pm
Telephone inquiries: Monday-Friday 7.30am-4.00pm.
All other ACS services by appointment.

Street Address

3rd Floor,
Citigroup Building,
23 Customs St East, (cnr. Commerce St)
Auckland 1010
View on Google Map

Postal Address

Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand

Phone/Fax/Email

Phone: +64 (0) 9 303 2724 (Visas: 09 887 5999)
Fax: +64 (0) 9 303 1069 *
Email: aucklandacs@state.gov *
Email: (for Visa applications): support-newzealand@ustraveldocs.com.

Business Hours Emergency Assistance for American Citizens*

In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day and we respond within 48 business hours. If you have not heard from us within 48 hours, or your situation requires attention immediately, please call us at +64 9 303 2724 and follow the prompts.

After Hours Emergency Assistance*

For after-hours emergencies call: +64 4 462 6000* and follow the prompts to speak with the after-hours Duty Officer. Please note the duty officer is not a consular officer and may refer you back to the consular section the next morning if the issue is not a life or death emergency.

* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov.  Your email will be returned during business hours.

The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.

United States Consulate General in Auckland – Visa and Passport Services

The U.S. Consulate General in Auckland, a branch of the U.S. Diplomatic Mission to New Zealand, is located in the Citigroup Centre in Auckland’s Central Business District.  We are the Mission’s representatives to the over one million people in the greater Auckland region as well as the business and academic communities here.

Discussing U.S. policies with New Zealanders is one of the most important things we do; if you would like someone from the Consulate General to speak to your organization, please get in touch with us. We also can assist New Zealand companies looking for U.S. partners.

The Consulate General provides all U.S. consular services in New Zealand.  Consular services include help for U.S Citizens with emergencies and documents like passports and reports of birth.  We help non-Americans with visas to the U.S. for short visits or immigration.

The Embassy in Wellington does not provide Consular Services.

Most New Zealanders don’t need a visa to visit the U.S. If you do, please make an appointment well in advance of your travel.  While it often takes only a week to receive your visa after your interview, the waiting period can vary depending on the time of year or the type of visa you need.