COVID-19 Information

 Updated August 7th 2020.

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Country-Specific Information:

New Zealand COVID-19 Alert Levels:

These alert levels specify the public health and social measures to be taken. For more information about New Zealand Alert Levels, click here.

As of June 9th, New Zealand is currently at Alert Level 1. Click here to find out what this means.

IMPORTANT UPDATES:

June 15th Update for U.S. Citizens

As of June 18, 2020, all U.S. Citizen services will be available by appointment only. Click here for details.

June 9th Update for U.S. Citizens

As of June 9th, New Zealand is currently at Alert Level 1. Click here to find out what this means.

 

New Zealand Alert Levels:

COVID-19 Alert levels in New Zealand.
COVID-19 Alert levels in New Zealand (larger version – PDF).

Travel Advisory downgraded to Level 2 – Exercise Increased Caution

Travel Advisory: Level 2 – The Department of State advises U.S. citizens to exercise increased caution when traveling due to the global impact of COVID-19.  More information on this travel advisory is available on travel.state.gov.

Travel to the United States

Travel to New Zealand:

  • Only New Zealand citizens or residents with valid travel conditions can travel to New Zealand at this time.
  • All New Zealand citizens and residents returning to New Zealand must complete at least 14 days of managed isolation or quarantine and test negative for COVID-19 before entering the community.
  • There are very limited exceptions to these rules. For more information, visit: https://covid19.govt.nz/travel-and-the-border/travel-to-new-zealand/plan-your-travel-to-nz/

Important links:

Local Resources:

Frequently Asked Questions:

On Entering the United States:
For any questions related to your ability to enter the United States, we refer you to the Department of Homeland Security at dhs.gov.

On Questions about Airlines/Hotels Cancelations:
If you have questions about flight or hotel availability, suspension of commercial flight services, cancelations or refund policies, please contact the airline or hotel directly.

Am I allowed to break my self-quarantine to go to the airport, if I want to depart New Zealand?
You may leave New Zealand to return to the United States if desired, even if in the middle of a 14-day self-isolation, if you are not showing symptoms and are not suspected of having a positive COVID-19 test result. If you have been tested and are awaiting results, please wait until you receive a negative result before ending your self-isolation. When departing, go straight to the airport and continue to minimize contact with others to the greatest extent possible.

Questions on International air travel?
Visitors and tourists can still use international air services to travel home. Do not go to the airport unless you have a ticket. If you do not have ticket contact a travel agent or airline directly.

If you are feeling unwell, particularly with a cough, shortness of breath or fever, or if you’re sneezing or have a runny nose, don’t travel.
If you are on a flight, it is particularly important that you cough or sneeze into the crook of your elbow. Where possible carry hand sanitizer and tissues. If it’s possible, sit in a window seat in a row by yourself.

Domestic air travel?
Airlines are operating reduced flights domestically.  Visit local airlines’ websites for flight times and availability.

Further FAQS from the New Zealand Government can be found at: https://covid19.govt.nz/government-actions/covid-19-alert-system/.

Actions to Take

 Assistance

  • U.S. Consulate General Auckland, Level 3, Citigroup Building, 23 Customs Street East, Auckland 1010.
  • Contact information: +64 09 303 2724, AucklandACS@state.gov.
  • State Department Consular Affairs: +1 888-407-4747 or +1 202-501-4444.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive alerts.
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(Click here for previous COVID-19 updates).