COVID-19 Information

 Updated October 20th 2020.

Ask a COVID-19 Question

Country-Specific Information:

New Zealand COVID-19 Alert Levels:

These alert levels specify the public health and social measures to be taken. For more information about New Zealand Alert Levels, click here.

As of October 8th, New Zealand is currently at Alert Level 1. Click here to find out what this means. 

Entry and Exit Requirements:

Movement Restrictions:

Quarantine Information:

COVID-19 Testing:

  • COVID-19 tests are available at special testing centers around the country and through your local GP

Transportation Options:

  • Are commercial flights operating? Yes
  • Is public transportation operating? Yes
  • Masks are required on all public transport at this time

Consular Operations:

All of New Zealand is currently at Alert Level 1. Click here to find out what this means.  U.S. Consulate General Auckland has resumed all routine consular services including American Citizen Services and certain immigrant and nonimmigrant visa services.

U.S. citizens may schedule their appointments here for the following services:

  • passport applications,
  • consular reports of birth abroad,
  • federal benefit services,
  • notarial services, and
  • renunciations

U.S. Consulate General Auckland is scheduling immigrant and nonimmigrant visa appointments, including employment, student, petition-based, and tourist nonimmigrant visas, K fiancé visas, as well as IR-1/2, CR-1/2, IR 3/4, SB-1, and EB-5 immigrant visas.  For more information on nonimmigrant MRV fees and scheduling a visa appointment, visit our visa information website.  If you have an urgent matter and need to travel immediately, follow the guidance provided at our expedited appointment website to request an emergency appointment.

Please note that issuance of certain types of immigrant or nonimmigrant visas may currently be suspended due to Presidential Proclamations.  You can read more about current Presidential Proclamations and possible exemptions or exceptions here.


Health Alert and Voting Update: U.S. Consulate General Auckland (October 8, 2020)


Update: All of New Zealand at Alert Level 1

Auckland joined the rest of New Zealand at Alert Level 1 as of 11:59 pm on Wednesday, 7 October 2020.  At Alert Level 1, New Zealand borders remain closed for all travelers except New Zealand citizens, many New Zealand residents, and limited other exceptions.  Everyone living in New Zealand is encouraged to stay home if you’re sick, maintain good hygiene, keep track of where you’ve been and who you’ve seen, and keep your distance from others.  For more information on the actions that you should take at New Zealand Alert Level 1, visit the New Zealand Government COVID-19 website.

 Update: Managed Isolation Allocation System

As mentioned above, New Zealand borders remain closed to most travelers.  Anyone who is permitted to travel to New Zealand must now register on the Managed Isolation Allocation System to secure your place in a managed isolation facility. Once the individual traveler has completed their registration on the system, he or she will be issued a voucher that confirms their allocation.  Travelers must present this voucher at the airport in order to board their flight.  For more information visit the New Zealand Managed Isolation and Quarantine website.

Reminder: U.S. General Election November 3

While the U.S. General Election is quickly approaching, it may not be too late to register to vote and request, receive, and submit your ballot.  Most states allow you to request your ballot until October 31 and submit your ballot by November 2, but this date varies from state to state.  To check if there is still time to vote from abroad in your state of voting residence, visit  Click on your state and scroll down to “Federal Election Deadlines” to verify your state’s deadlines.

You can drop off your completed voting forms and ballots, addressed to your local election officials, at the U.S. Consulate General Auckland, 3rd Floor, 23 Customs St. East, Auckland CBD 1010. Our ballot dropbox is in our public lobby, open from 8:00a-4:00p, Monday-Friday, except NZ and US holidays. There is also a ballot dropbox available at the U.S. Embassy in Wellington at 29 Fitzherbert Terrace, Thordon, Wellington.

Alternatively, you can mail your completed, sealed ballot to the U.S. Consulate in Auckland. First, download a postage-paid envelope from the Federal Voting Assistance Program website. Seal your ballot in your U.S. postage-paid envelope and place the entire package inside of a second envelope with our address and the appropriate New Zealand postage.

If you drop off or mail your ballot prior to November 2, your ballot will be postmarked at the consulate and forwarded by Diplomatic Post to the appropriate voting office. We cannot guarantee or confirm delivery. Please check with your voting office to verify whether they have received your ballot, which you can do through the FVAP website. If you have any further questions, you can write

Actions to Take:

  • For the most recent information on what you can do to reduce your risk of contracting or transmitting Covid-19, please read the CDC’s latest recommendations.
  • Consult your airline, cruise line, or other travel operator regarding any updated information about your travel plans and/or restrictions.



  • U.S. Consulate General Auckland, Level 3, Citigroup Building, 23 Customs Street East, Auckland 1010.
  • State Department Consular Affairs: +1 888-407-4747 or +1 202-501-4444.

New Zealand Alert Levels:

COVID-19 Alert levels in New Zealand.
COVID-19 Alert levels in New Zealand (larger version – PDF). Advisory downgraded to Level 2 – Exercise Increased Caution

Travel Advisory: Level 2 – The Department of State advises U.S. citizens to exercise increased caution when traveling due to the global impact of COVID-19.  More information on this travel advisory is available on

Travel to the United States

Travel to New Zealand:

  • Only New Zealand citizens or residents with valid travel conditions can travel to New Zealand at this time.
  • All New Zealand citizens and residents returning to New Zealand must complete at least 14 days of managed isolation or quarantine and test negative for COVID-19 before entering the community.
  • There are very limited exceptions to these rules. For more information, visit:

Local Resources:

Other links:

Frequently Asked Questions:

On Entering the United States:
For any questions related to your ability to enter the United States, we refer you to the Department of Homeland Security at

On Questions about Airlines/Hotels Cancelations:
If you have questions about flight or hotel availability, suspension of commercial flight services, cancelations or refund policies, please contact the airline or hotel directly.

Am I allowed to break my self-quarantine to go to the airport, if I want to depart New Zealand?
You may leave New Zealand to return to the United States if desired, even if in the middle of a 14-day self-isolation, if you are not showing symptoms and are not suspected of having a positive COVID-19 test result. If you have been tested and are awaiting results, please wait until you receive a negative result before ending your self-isolation. When departing, go straight to the airport and continue to minimize contact with others to the greatest extent possible.

Questions on International air travel?
Visitors and tourists can still use international air services to travel home. Do not go to the airport unless you have a ticket. If you do not have ticket contact a travel agent or airline directly.

If you are feeling unwell, particularly with a cough, shortness of breath or fever, or if you’re sneezing or have a runny nose, don’t travel.
If you are on a flight, it is particularly important that you cough or sneeze into the crook of your elbow. Where possible carry hand sanitizer and tissues. If it’s possible, sit in a window seat in a row by yourself.

Domestic air travel?
Airlines are operating reduced flights domestically.  Visit local airlines’ websites for flight times and availability.

Further FAQS from the New Zealand Government can be found at:

Actions to Take


  • U.S. Consulate General Auckland, Level 3, Citigroup Building, 23 Customs Street East, Auckland 1010.
  • Contact information: +64 09 303 2724,
  • State Department Consular Affairs: +1 888-407-4747 or +1 202-501-4444.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive alerts.
  • Follow us on 
  • Follow us on Facebook and Twitter

(Click here for previous COVID-19 updates).