COVID-19 Information

 Updated May 27th, 2020.

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Country-Specific Information:

New Zealand COVID-19 Alert Levels:

These alert levels specify the public health and social measures to be taken. Click here to see the current alert level for New Zealand.

New Zealand is currently at Alert Level 2. Click here to find out what this means?


May 20th UPDATE:

American Citizen Services Appointments Now Available

At New Zealand Alert Level 2, routine American Citizen Services appointments are now available for the following services:

  • U.S. Passports
  • Consular Reports of Birth Abroad (CRBA)
  • Federal Benefits Processing

Visit the U.S. Consulate General Auckland website for information on scheduling your appointment.  Notarial services remain unavailable at New Zealand Alert Level 2.


Please note that passport production is currently suspended in the United States.  Therefore, you may submit your passport or CRBA application now, but you will not receive your passport or CRBA until production reopens in the United States.  We do not know at this time when they will reopen and be operational.  If you have imminent travel plans and need an emergency passport, please schedule a passport appointment using the same link above as all services must now be scheduled. Upon arrival at the Consulate, please inform our consulate staff that you are requesting an emergency passport.  In most cases, emergency passports will be ready for pick up the day of your appointment.


Be aware that emergency passports are only valid for one year and many countries will not place visas in emergency passports. New Zealand is an exception and will allow you to renew a New Zealand visa with an emergency passport, but we recommend waiting for full-validity passport production to resume in the United States when possible.  Emergency passports are sufficient for return travel to the United States.


Update: Transit Travel Permitted Through Australia…

Foreign nationals may now transit through Australia as long as they are booked on a connecting flight from the same airport on the same day.  Your onward flight must be confirmed before you will be permitted to board your flight to Australia.  Please note that all foreign nationals transiting through Australia will still be required to hold a valid visa or be from an eligible country to transit without a visa (TWOV).  Check the visa requirements here.  If you plan to leave the airport in Australia, then you must apply for an exemption at least 48 hours before your flight.


Actions to Take

  • For the most recent information on what you can do to reduce your risk of contracting or transmitting Covid-19, please read the CDC’s latest recommendations.
  • Consult your airline, cruise line, or other travel operator regarding any updated information about your travel plans and/or restrictions.



  • U.S. Consulate General Auckland, Level 3, Citigroup Building, 23 Customs Street East, Auckland 1010.
  • State Department Consular Affairs: +1 888-407-4747 or +1 202-501-4444.

(Click here for previous COVID-19 updates).

New Zealand Alert Levels:

COVID-19 Alert levels in New Zealand.
COVID-19 Alert levels in New Zealand (larger version – PDF).

Global Level 4 Health Advisory – Do Not Travel:

Travel Advisory: Level 4 – The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period. U.S. citizens who live abroad should avoid all international travel..  More information on this Global Level Health Advisory on

Entry and Exit Requirements:

Quarantine Information:

  • Returning NZ citizens, permanent residents, and immediate family who have travelled to China within 14 days prior to entering New Zealand can still enter but are required to register with the national health hotline and self-isolate for 14 days.
  • On February 5, a government of New Zealand-chartered flight evacuated 190 individuals, including 54 NZ citizens, 44 NZ permanent residents, and citizens of 11 other countries.  All passengers, except for Australian nationals who departed for Australia, were in quarantine for two weeks at a NZ military facility near Auckland. All tested negative at the end of their quarantine and have been released.
  • Six NZ citizens who were aboard the Diamond Princess returned to NZ via an Australian evacuation flight and are in quarantine.

Presidential Proclamation (March 11th, 2020):

Important links:

Local Resources:

Frequently Asked Questions:

On Entering the United States:
For any questions related to your ability to enter the United States, we refer you to the Department of Homeland Security at

On Questions about Airlines/Hotels Cancelations:
If you have questions about flight or hotel availability, suspension of commercial flight services, cancelations or refund policies, please contact the airline or hotel directly.

Am I allowed to break my self-quarantine to go to the airport, if I want to depart New Zealand?
You may leave New Zealand to return to the United States if desired, even if in the middle of a 14-day self-isolation, if you are not showing symptoms and are not suspected of having a positive COVID-19 test result. If you have been tested and are awaiting results, please wait until you receive a negative result before ending your self-isolation. When departing, go straight to the airport and continue to minimize contact with others to the greatest extent possible.

Questions on International air travel?
Visitors and tourists can still use international air services to travel home. Do not go to the airport unless you have a ticket. If you do not have ticket contact a travel agent or airline directly.

If you are feeling unwell, particularly with a cough, shortness of breath or fever, or if you’re sneezing or have a runny nose, don’t travel.
If you are on a flight, it is particularly important that you cough or sneeze into the crook of your elbow. Where possible carry hand sanitizer and tissues. If it’s possible, sit in a window seat in a row by yourself.

Domestic air travel?
Over the next 48 hours, people will need to get home, be it locally or throughout the country. We have asked all air transport providers to ensure social distancing for that period. After 48 hours, we will be moving to air travel only applying to the transport of people undertaking essential services and the transport of freight.
Visitors and tourists can use domestic air travel to proceed to an international airport.

If you are feeling unwell, particularly with a cough, shortness of breath or fever, or if you’re sneezing or have a runny nose, don’t travel.
If you are on a flight, it is particularly important that you cough or sneeze into the crook of your elbow. Where possible carry hand sanitizer and tissues. If it’s possible, sit in a window seat in a row by yourself.

Further FAQS from the New Zealand Government can be found at: