United States Consulate General in Auckland – Visa and Passport Services
The U.S. Consulate General in Auckland, a branch of the U.S. Diplomatic Mission to New Zealand, is located in the Citigroup Centre in Auckland’s CBD. We are the Mission’s representatives to the over one million people in the greater Auckland region as well as the business and academic communities here.
Discussing U.S. policies with New Zealanders is one of the most important things we do; if you would like someone from the Consulate General to speak to your organization, please get in touch with us.
The Consulate General provides all U.S. consular services in New Zealand. Consular services include help for Americans with emergencies as well as help with documents like passports and reports of birth. We help non-Americans with visas to the U.S., both for short visits and for immigration. We also can assist New Zealand companies looking for U.S. partners.
The Embassy in Wellington is unable to provide Consular Services.
Most New Zealanders don’t need a visa to visit the U.S. If you do, please make an appointment well in advance of your travel. While it often takes only a day or so to get a visa, the waiting period can be much longer depending on the time of year or the type of visa you need.
U.S. Consular Services
Counter Hours for the U.S. Consulate General in Auckland
Please be advised of the new Counter Hours for the U.S. Consulate General in Auckland. The office will now be closed to the public on the last Friday of every month.
- Passport Services for American Citizens
1.00pm – 3.00pm Monday to Thursday by online appointment, except the last Friday in the month, and U.S. and N.Z public holidays.
- Emergency Services for American Citizens
Business Hours Emergency Assistance for American Citizens*:In emergency situations, please contact ACS at AucklandACS@state.gov. This email address is continually monitored from 7:30 am until 4:00 pm Monday through Friday, except for US and New Zealand public holidays and the last Friday of each month.
After Hours Emergency Assistance*:
Phone: +64 4 462 6000 and leave a message, the Duty Officer will return your call.
* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.
The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.
- Non-immigrant visa interviews
By appointment only.
- Immigrant visa interviews
By appointment only.