Contact Us

The U.S. Consulate General in Auckland is closed to the public on the last Friday of every month.

American Citizen Services (ACS) Emergency Walk-In Services: Monday-Friday 8.00am- 11:45am and 1:00pm-3:45pm
Telephone inquiries: Monday-Friday 7.30am-4.00pm.
All other ACS services by appointment.

Postal Address: Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand

Street Address: 3rd Floor,
Citigroup Building,
23 Customs St, (cnr. Commerce St)
Auckland 1010
View on Google Map

Phone: +64 (0) 9 303 2724
Fax: +64 (0) 9 303 1069 *
Email: aucklandacs@state.gov *
Email: (for Visa applications): support-newzealand@ustraveldocs.com.

Business Hours Emergency Assistance for American Citizens*:

In emergency situations, please contact ACS at AucklandACS@state.gov. This email address is continually monitored from 7:30 am until 4:00 pm Monday through Friday, except for US and New Zealand public holidays and the last Friday of each month.

After Hours Emergency Assistance*:

Phone: +64 4 462 6000 and leave a message, the Duty Officer will return your call.

* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.