Emergency Contact Information

  1. Contact Us
  2. Consul General Katelyn Choe
  3. Emergency Contact Information

Business Hours: 7:30am-4:00pm, Monday-Friday:

Outside Business Hours: The Embassy and Auckland Consulate General are closed weekends and U.S. and New Zealand public holidays.

Emergency Services for U.S. Citizens (During Business Hours):

In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day.

Emergency Services for U.S. Citizens (After Hours):

For after-hours emergencies call: +64 4 462 6000* and leave a message. The Duty Officer will return your call.

* Please Note: These contact details are for U.S. Citizen emergency queries only.

For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov.  Your email will be returned during business hours.

Emergency Visa Requests:

For Emergency Non-Immigrant Visa Requests, click here.

For all other non-emergency visa requests, please contact the Visa Information Service09 887 5999.