Business Hours: 7:30am-4:00pm, Monday-Friday:
Outside Business Hours: The Embassy and Auckland Consulate General are closed weekends and U.S. and New Zealand public holidays.
Emergency Services for U.S. Citizens (During Business Hours):
In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day.
Emergency Services for U.S. Citizens (After Hours):
For after-hours emergencies call: +64 4 462 6000* and leave a message. The Duty Officer will return your call.
* Please Note: These contact details are for U.S. Citizen emergency queries only.
For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov. Your email will be returned during business hours.
Emergency Visa Requests:
For Emergency Non-Immigrant Visa Requests, click here.
For all other non-emergency visa requests, please contact the Visa Information Service: 09 887 5999.