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COVID-19 – Please see the latest information that may affect Passport Services
Visit Forms to find the form you need and begin the process of completing and submitting your passport application. If you are unsure which form you need, the Passport Wizard can guide you to the correct form.
Processing times vary depending on demand. If you are traveling within the next two weeks, please see the Emergency Passports section.
Passport services are not available on weekends or on New Zealand or U.S. holidays.
Applicants Age 15 or Under Without Both Parents Present
The DS-3053 is the Statement of Consent for Issuing a Passport to a Child and the DS-5525 is the Statement of Special Family Circumstances.
Adult Passport Renewal (DS-82)
Renew an existing passport issued to you when you were aged 16 or older.
Report and Replace Lost/Stolen Passport (DS-64 & DS-11)
Report a passport lost or stolen and replace it.
You can fill out the correct form, or find information about your passport status at https://travel.state.gov.
You must provide one photo on a white background with your passport application. Our photo policies apply to adults and children. We have a few exceptions to our photo policies for infants.
Emergency passport services will be considered on a case-by-case basis. If you have an urgent need to travel and are in need of an emergency passport, please email AucklandACS@state.gov with details of your request.
From April 16, 2021, U.S. Consulate Auckland began accepting online fee payments for adult U.S. passport renewal applications. Paying online allows you to mail your application to the U.S. Embassy without the need to apply in person
Need more Passports Information?
Consular Affairs (CA) is the public face of the Department of State for millions of people around the world. CA is responsible for the welfare and protection of U.S. citizens abroad, for the issuance of passports and other documentation to citizens and nationals, and for the protection of U.S. border security and the facilitation of legitimate travel to the United States.
Special Issuance Passports
Visit the SIA Web Page – Only accessible by government device. Contact your military acceptance facility.
The U.S. Consulate General in Auckland is closed to the public on the last Friday of every month.
American Citizen Services (ACS) are by appointment: Mondays and Tuesdays, 8.00am-11:45am
Routine queries related to Passports, Social Security, and other citizen services: AucklandACS@state.gov.
Emergency passport requests: AucklandACS@state.gov.
Routine queries related to Consular Reports of Birth Abroad: AucklandCRBA@state.gov.
Contact us: We are open Monday-Friday 7.30am-4.00pm, however we ask you first send an email to one of the above e-mail inboxes, wait for our reply (within 48 business hours), and then call if we have not yet answered your question. This includes requests for emergency passports, unless you are traveling within the next 48 hours.
All in-person ACS services are by appointment only. The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.
3rd Floor,
Citigroup Building,
23 Customs St East, (cnr. Commerce St)
Auckland 1010
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Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand
Phone: +64 (0) 9 303 2724 (Visas: 09 887 5999)
Fax: +64 (0) 9 303 1069 *
Email: aucklandacs@state.gov *
Email: (for Visa applications): support-newzealand@ustraveldocs.com.
If you have a life or death emergency related to a U.S. citizen, please call us at the phone number listed above. Press 0 to speak with a person from our Special Citizen Services unit. If the call is after hours (after 4pm), you will be routed to a duty officer who may not work in the consular section and may direct you to contact our section during business hours.
If you have an emergency passport request for travel commencing in the next 4 weeks, please write to us at AucklandACS@state.gov with the Subject line: Emergency Passport Request. In the body of the email, please include the name, DOB, passport number, contact phone, and the confirmed dates of travel.
* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.
Please call: (64) (9) 303 2724
Outside of Office Hours, contact: (64) (4) 462 6000
Outside of New Zealand: (011) (64) (4) 462 6000
Emergency Contact – All Locations Enroll in STEP International Parental Child Abduction Arrest of a U.S. Citizen Death of a U.S. Citizen Victims of Crime Emergency Financial Assistance