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An official website of the United States government

Passport Services
Apply for or renew a U.S. Passport

Notice

Covid19 – Latest Information for U.S. Citizens.

ARE YOU A U.S. CITIZEN WHO NEEDS A PASSPORT?

If you require a new passport, a renewal passport, or just aren’t sure, our simple Passport Wizard will assist you in determining your eligibility and gathering the documentation needed to apply.

There is no walk-in service for United States citizens who require a service related to passports, citizenship, or birth registration. These services are by appointment only.

Passport services are not available on weekends, or on New Zealand or U.S. Holidays.

The processing time for routine passport renewals is 3-4 weeks. If you are traveling within the next 2 weeks, please see Emergency Passports for further information.

Do You Know What Type of Forms You Need?

If you already know which forms to complete, you can:

  1. go directly to our forms page at eforms.state.gov and enter “Passports” in the search field,
  2. visit our appointment website to schedule an appointment at one of our locations, or
  3. get specific passport guidance info on Travel.State.gov.

Contact Us

The U.S. Consulate General in Auckland is closed to the public on the last Friday of every month.

American Citizen Services

American Citizen Services (ACS) Emergency Services, by appointment: Monday-Friday 8.00am- 11:45am and 1:00pm-3:45pm
Telephone inquiries: Monday-Friday 7.30am-4.00pm.
All other ACS services by appointment .

Street Address

3rd Floor,
Citigroup Building,
23 Customs St East, (cnr. Commerce St)
Auckland 1010
View on Google Map 

Postal Address

Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand

Phone/Fax/Email

Phone: +64 (0) 9 303 2724 (Visas: 09 887 5999)
Fax: +64 (0) 9 303 1069 *
Email: aucklandacs@state.gov *
Email: (for Visa applications): support-newzealand@ustraveldocs.com.

Business Hours Emergency Assistance for American Citizens*

In emergency situations, please contact ACS at AucklandACS@state.gov. This email address is continually monitored from 7:30 am until 4:00 pm Monday through Friday, except for US and New Zealand public holidays and the last Friday of each month.

After Hours Emergency Assistance*

Phone: +64 4 462 6000 and leave a message, the Duty Officer will return your call.

* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.