If you decide not to apply for a new passport immediately, you may report your lost or stolen passport by completing Form DS-64 and mailing it to: U.S. Consulate, American Citizens Services, Level 3 Citigroup Center, 23 Customs Street East, AUCKLAND
To obtain a new passport, you must apply in person by appointment to the Auckland Consulate at Level 3, Citigroup Center, 23 Customs Street East, Auckland (cnr. Commerce St) or at a Consular Outreach visit. Note: An appointment is needed for this service.
Please remember to print your appointment confirmation and bring it with you to the Consulate.
Please be advised that the appointment time is a guide as to when you should plan to be at the Consulate. It is not necessarily the time you will be seen by the Consular Officer. Applicants should plan to spend at least an hour at the Consulate.
Please use this link to make an appointment at the Auckland Consulate General.
For the safety of all of our customers and staff, all visitors to the Consulate must pass through security screening at our reception area before entering the Consulate. Please allow time for screening before your appointment.
The Consulate General’s hours of operation are from 8:00 AM – 12:00 PM and 1:00 PM – 4:00 PM. You will not be able to access the Consulate’s reception area outside of these hours. At no time are you authorized to remain in the lobby of the Citigroup Building while awaiting Consular services. We appreciate your patience and cooperation.
Please do not bring luggage, including backpacks, to your appointment. You will not be able to bring these items into the Consulate, and there is no storage available in our office.
Mobile telephones and other telecommunication devices, electronic recording devices, and cameras may not be taken into the Consulate. Please turn them off, and leave them with the guards at the reception area. They can be collected after your appointment.
Aerosols of any kind are prohibited, and must be left with the guards until after your appointment.
Any type of headwear, including baseball caps, must be removed while in the Consulate.