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U.S. Citizen Services


One can become a U.S. Citizen through a variety of means—birth in the United States, birth abroad to a U.S. citizen parent, or through the naturalization process. For all of these, a specific series of legal requirements must be met. At the U.S. Embassy and Consulate in New Zealand, we can provide certification of U.S. citizenship for eligible individuals born abroad to U.S. citizen parents. We also processes Certificates of Loss of Nationality for those U.S. citizens who would like to give up their U.S. citizenship or believe that they have expatriated themselves.

Emergency Contact Information

Business Hours: 7:30am-4:00pm, Monday-Friday

Outside Business Hours: The Embassy and Auckland Consulate General are closed weekends and U.S. and New Zealand public holidays.


Emergency Services for U.S. Citizens (During Business Hours)

In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day and we respond within 48 business hours. If you have not heard from us within 48 hours, or your situation requires attention immediately, please call us at +64 9 303 2724 and follow the prompts.


Emergency Services for U.S. Citizens (After Hours)

For after-hours emergencies call: +64 4 462 6000* and follow the prompts to speak with the after-hours Duty Officer. Please note the duty officer is not a consular officer and may refer you back to the consular section the next morning if the issue is not a life or death emergency.

* Please Note: These contact details are for U.S. Citizen emergency queries only.

For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov.  Your email will be returned during business hours.


Emergency Visa Requests

For Emergency Non-Immigrant Visa Requests, click here. 

For all other non-emergency visa requests, please contact the Visa Information Service09 887 5999.