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Consular Services
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Covid19 – Please see the latest information that may affect Consular Services

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Emergency Contact Information

Business Hours: 7:30am-4:00pm, Monday-Friday

Outside Business Hours: The Embassy and Auckland Consulate General are closed weekends and U.S. and New Zealand public holidays.


Emergency Services for U.S. Citizens (During Business Hours)

In emergency situations, U.S citizens should contact American Citizen Services at AucklandACS@state.gov. This email address is monitored regularly throughout the day.


Emergency Services for U.S. Citizens (After Hours)

For after-hours emergencies call: +64 4 462 6000* and leave a message. The Duty Officer will return your call.

* Please Note: These contact details are for U.S. Citizen emergency queries only.

For all other non-emergency U.S. citizen questions, please email AucklandACS@state.gov.  Your email will be returned during business hours.


Emergency Visa Requests

For Emergency Non-Immigrant Visa Requests, click here. 

For all other non-emergency visa requests, please contact the Visa Information Service09 887 5999.