U.S. Citizen Services


As of March 20, 2020, the United States Consulate in Auckland, New Zealand is suspending all routine consular services. All affected applicants have been notified via e-mail and will need to reschedule their interview for a future date.

Routine American Citizen Services that are suspended include notarial services, social security benefit hours, non-emergency passport services, and reports of birth abroad. We will continue to provide emergency assistance to U.S. citizens. In emergency situations, including deaths, arrests and crisis situations, please contact our ACS email: aucklandacs@state.gov. For immediate assistance, please visit our Contact Us page.

We will resume routine visa services as soon as possible but are unable to provide a specific date at this time.  The MRV fee is valid and may be used for a visa application in the country where it was purchased within one year of the date of payment. If you have an urgent non-immigrant visa query, please visit our Expedited Appointment page.


Any individuals with pending consular appointments who (1) were physically present within a territory covered by the Presidential Proclamations, within the last 14 days, (2) are experiencing flu-like symptoms, or (3) believe they have may have been exposed to the novel coronavirus, are strongly encouraged to postpone their appointments by at least 14 days.  There is no fee to change an appointment and visa application fees are valid for one year in the country where the fee was paid. For questions about rescheduling a pending consular appointment, please contact the U.S. Visa Information Service at +64 9 887 5999 for specific guidance.

For further information about the Presidential Proclamations, please visit: https://travel.state.gov/content/travel/en/traveladvisories/ea/Presidential-Proclamation-Coronavirus.html

For the latest updates of COVID-19, please visit https://nz.usembassy.gov/covid-19-information/

American Citizen Services (ACS) is part of Consular Services, based at the U.S. Consulate General in Auckland. Assistance is provided to American citizens in New Zealand, including but not limited to Passport services, Consular Reports of Births and Deaths Abroad, and Notarials. In emergency situations, including deaths, arrests and crisis situations, please contact ACS email: aucklandacs@state.gov *

If you can’t travel to the Consulate, the Consulate may come to you, in the form of our Consular Outreach Visits.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to New Zealand.