U.S. Citizen Services



As of May 21, 2020, the United States Consulate in Auckland, New Zealand is resuming routine American Citizen Services (ACS).  Visa services remain suspended at this time. ACS appointments are now available for the following services:

  • U.S. Passports
  • Consular Reports of Birth Abroad (CRBA) 
  • Federal Benefits Processing

See the U.S. Citizen Services page for more information and Appointments for U.S Citizen Services to schedule your appointment. Notarial services remain suspended at this time.

Please note that passport and CRBA production is currently suspended in the United States. Therefore, you may submit your application at any time, but you will not receive the document until production resumes.

We will continue to provide emergency assistance to U.S. citizens. In emergency situations, including deaths, arrests and crisis situations, please contact our ACS email: aucklandacs@state.gov. For immediate assistance, please visit our Contact Us page.


In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State has temporarily suspended routine visa services at all U.S. Embassies and Consulates. Embassies and consulates have canceled all routine immigrant and nonimmigrant visa appointments as of March 20, 2020, but will continue to provide emergency and mission-critical visa services as resources and local conditions allow.  We will resume routine visa services as soon as possible but are unable to provide a specific date at this time.  Please see these notices which contain detailed information about the current status of visa services worldwide and visa restrictions related to the COVID-19 global pandemic: travel.state.gov.

For further information about the Presidential Proclamations, please visit:  https://travel.state.gov/content/travel/en/traveladvisories/ea/Presidential-Proclamation-Coronavirus.html.

For the latest updates of COVID-19, please visit https://nz.usembassy.gov/covid-19-information/.

American Citizen Services (ACS) is part of Consular Services, based at the U.S. Consulate General in Auckland. Assistance is provided to American citizens in New Zealand, including but not limited to Passport services, Consular Reports of Births and Deaths Abroad, and Notarials. In emergency situations, including deaths, arrests and crisis situations, please contact ACS email: aucklandacs@state.gov *

If you can’t travel to the Consulate, the Consulate may come to you, in the form of our Consular Outreach Visits.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to New Zealand.