U.S. Citizen Services


U.S. Citizen Services

If you need to renew an adult passport, please follow the instructions here.

If you need any of the following services, you must schedule an appointment:

  • Renew a minor passport
  • Apply for a Consular Report of Birth Abroad (CRBA)
  • Federal benefits processing
  • Certificate of Loss of Nationality
  • Notarial services

***Click here to Book an Appointment***


As of July 20, 2020 the United States Consulate in Auckland, New Zealand resumed certain immigrant and nonimmigrant visa services, including employment, student, petition-based, and tourist nonimmigrant visas, K fiancé visas, as well as IR-1/2, CR-1/2, IR 3/4, SB-1, and EB-5 immigrant visas. While the Consulate aims to process cases as soon as practicable, there is likely to be increased wait times for completing such services due to substantial backlogs. The MRV fee is valid and may be used to schedule an interview appointment in the country where it was purchased within one year of the date of payment. If you have an urgent matter and need to travel immediately, please follow the guidance provided at our visas information website to request an emergency appointment.

Applicants for H1B, H2B, H4, L and certain J categories covered by Presidential Proclamation 10052 should request an appointment only if you have reason to believe you may qualify for one of the exceptions listed in the Proclamation here.

For the latest updates of COVID-19, please visit nz.usembassy.gov/covid-19-information.

American Citizen Services (ACS) is part of Consular Services, based at the U.S. Consulate General in Auckland. Assistance is provided to American citizens in New Zealand, including but not limited to Passport services, Consular Reports of Births and Deaths Abroad, and Notarials. In emergency situations, including deaths, arrests and crisis situations, please contact ACS email: aucklandacs@state.gov *

If you can’t travel to the Consulate, the Consulate may come to you, in the form of our Consular Outreach Visits.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to New Zealand.