U.S. Citizen Services

IMPORTANT NOTICE.

U.S. CITIZEN SERVICES:

As of June 18, 2020, all U.S. Citizen services will be available by appointment only. You may now schedule an appointment for the following services:

  • U.S. Passports
  • Consular Reports of Birth Abroad (CRBA)
  • Federal benefits processing
  • Notarial services
  • Certificate of Loss of Nationality

You must schedule an appointment for all services. Walk in hours for notaries and federal benefits are no longer available.

***Click here to Book an Appointment***

VISA SERVICES: 

In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State has temporarily suspended routine visa services at all U.S. Embassies and Consulates. Embassies and consulates have canceled all routine immigrant and nonimmigrant visa appointments as of March 20, 2020, but will continue to provide emergency and mission-critical visa services as resources and local conditions allow.  We will resume routine visa services as soon as possible but are unable to provide a specific date at this time.  Please see these notices which contain detailed information about the current status of visa services worldwide and visa restrictions related to the COVID-19 global pandemic:travel.state.gov.

As of June 22, 2020, most immigrant visa categories (with the exception of IR-1, IR-2, CR-1, and CR-2), as well as the nonimmigrant visa categories H-1B, H-2B, L, and several J visa categories (au pair, intern, trainee, teacher, camp counselor, and summer work travel), are suspended through December 31, 2020.

For further information about the Presidential Proclamations, please visit travel.state.gov.

For the latest updates of COVID-19, please visit nz.usembassy.gov/covid-19-information.

American Citizen Services (ACS) is part of Consular Services, based at the U.S. Consulate General in Auckland. Assistance is provided to American citizens in New Zealand, including but not limited to Passport services, Consular Reports of Births and Deaths Abroad, and Notarials. In emergency situations, including deaths, arrests and crisis situations, please contact ACS email: aucklandacs@state.gov *

If you can’t travel to the Consulate, the Consulate may come to you, in the form of our Consular Outreach Visits.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to New Zealand.