Emergency Contact Information for U.S. Citizens

If you are an American citizen with an after-hours emergency, please call our hotline at [64] (4) 462 6000 (from the U.S.: 011 64 4 462 6000) and leave a message. The Duty Officer will return your call.

During business hours, please contact ACS at AucklandACS@state.gov. This email address is continually monitored from 7:30 am until 4:00 pm Monday through Friday, except for US and New Zealand public holidays and the last Friday of each month.

In New Zealand, the number to call if you need the Fire service, Police or an ambulance in an emergency is 111.

You can call this number on a mobile phone even if the phone is out of credit.

The operator will ask you which service you need and connect you to the right service.


For non-emergency issues, please see our general contact information.