Medical Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. The order in which they appear has no significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

Health and Medical Information

When traveling or residing abroad, it is not uncommon for U.S. citizens to require medical assistance and treatment in New Zealand facilities. The Department of State provides general Medical Information for Americans traveling abroad.

Plan to have insurance.  Getting medical/hospital treatment abroad can be very expensive and un-insured travelers who require medical assistance overseas will face extreme difficulties. Most U.S medical plans do not include coverage outside of the United States – including U.S Medicare.

Please note: The U.S. Government assumes no responsibility for payment of medical expenses for private individuals.

In an emergency, dial 111, for emergency services (Police, Ambulance, Fire Service). In New Zealand, the number to call if you need the Fire service, Police or an ambulance in an emergency is 111. You can call this number on a mobile phone even if the phone is out of credit. The operator will ask you which service you need and connect you to the right service.

New Zealand’s Accident Compensation Corporate (ACC) may be able to assist with certain accident-related injuries.

(changes to this page were made January 2020).

  • Ambulance/Police/Fire Emergencies (New Zealand-wide 24 hours)  Dial 111
  • Healthline ( 24hr health advice from registered nurses)  Dial 0800 611 116
  • New Zealand National Poisons Centre (New Zealand-wide 24 hours) Dial 0800 764 766
  • Lifeline (New Zealand-wide 24 hours) Dial 0800 543 354
  • KidsLine (New Zealand-wide 24 hours) Dial  0800 543754
  • Rape Crisis Line (New Zealand-wide 24 hours)  0800 88 33 00
  • Victim Support (New Zealand-wide 24 hours)  0800 842 846

Whangarei Hospital, Northland:

Phone: 09 430 4100

Address: Maunu Road, Whangarei 0148

Auckland City Hospital: 

Phone:09 367 0000

Address: 2 Park Road, Grafton, Auckland 1023


Middlemore Hospital, Auckland:

Phone: 09 276 0044

Address: 100 Hospital Road, Otahuhu, Auckland 2025


Waikato Hospital, Hamilton:

Phone: 07 839 8899

Address: Pembroke Street, Hamilton West, Hamilton 3204


Rotorua Hospital, Waikato:

Phone: 07 348 1199

Address: Arawa Street, Rotorua 3010


Wellington Hospital:

Phone: 04 384 4944

Address: 23 Mein Street, Newtown, Wellington 6021


Christchurch Hospital:

Phone: 03 364 0640

Address: 2 Riccarton Avenue, Christchurch Central 8011


Dunedin Public Hospital:

Phone: 03 474 0999

Address: 201 Great King Street, Dunedin 9016


Southland Hospital, Invercargill:

Phone: 03 218 1949

Address: Kew Road, Invercargill 9812

Medical Air Service – Global

Ph: +64 4 280 7208




New Zealand Air Ambulance Service – Global

Free phone: 0800 111 400

International: + 64 9 913 2941




South Pacific Air Ambulance – based in Vanuatu, services South Pacific and Australasia

Phone: +678 552 5585



Angel Medflight Worldwide Air Ambulance

International phone: +1 (855) 884 2894

24 Hour service: (855) 597 4582



Travel Care International Air Ambulance Provider

(International): +1 715 479 8881




Horizon Air Ambulance – Worldwide

Phone: +1 631 662 5425