U.S. Citizen Services Outreach Programs

Consular Outreach visits in New Zealand and the Cook Islands

The American Citizens Services (ACS) section at the U.S. Consulate General in Auckland periodically provides citizenship services for U.S. citizens in cities where there is no permanent consular presence. During ACS outreach visits, we accept applications for U.S. passports, Consular Reports of Birth Abroad (CRBA). These outreach trips occur in designated cities within New Zealand and participation is restricted to applicants who are legally required to undergo an interview with a U.S. consular officer.

There are no visa services (including services related to green cards) provided during these outreach trips.

Upcoming Consular Visits

  • Christchurch: No visits are planned at this stage.
  • Wellington: No visits are planned at this stage.
  • Cook Islands: No visits are planned at this stage.

Applicants wishing to participate in an ACS outreach visit must first register their interest by emailing the U.S. Consulate General, Auckland. Registrants will be placed on a waiting list for an ACS outreach visit at the appropriate location. Once the Consulate has scheduled a date for a visit, registrants will be notified by email and will also be provided with the outreach-specific instructions. You will then be instructed to submit the completed application, supporting documents (originals) and fees by the deadline noted on the instructions. Upon receipt of the application and supporting documents by the Consulate, they will be reviewed and you will be notified if further information is required. You will then receive an email confirming your appointment time. After the completed application is signed in the presence of a consular officer on the date of the scheduled outreach visit, the CRBA and passport(s) will be issued generally within 2-3 weeks.

If you are interested in participating in an ACS outreach at one of the below listed cities and would like to be included on a waiting list to be notified when the next outreach visit is scheduled, you can register by emailing an expression of interest to aucklandoutreach@state.gov. Your email should include your name, the name and date of birth of each applicant, as well as your address, telephone number, and a brief description of the service(s) you are requesting.

We recommend that you review the instructions on the U.S. Consulate General website to ensure that, based on the services you are seeking; you have the required documents available prior to the scheduled date of the next ACS outreach visit.


We encourage you to check our website periodically for the most up-to-date information regarding the ACS outreach program. Although you may have registered to be placed on a waiting list for an upcoming outreach, the onus is upon you to ensure that you are included in the appropriate outreach.

If you or your family has fixed future travel plans, we encourage you to plan accordingly to maximize your ability to participate in our ACS outreach program. Please note that should our intended visit dates not fit with your travel schedule, you also have the option of submitting the applications in person at the Consulate General in Auckland to ensure you have a valid passport before your travel date.