U.S. CITIZEN SERVICES:
As of June 18, 2020, all U.S. Citizen services will be available by appointment only. You may now schedule an appointment for the following services:
- U.S. Passports
- Consular Reports of Birth Abroad (CRBA)
- Federal benefits processing
- Notarial services
- U.S. citizenship renunciation
You must schedule an appointment for all services. Walk in hours for notaries and federal benefits are no longer available.
In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State has temporarily suspended routine visa services at all U.S. Embassies and Consulates. Embassies and consulates have canceled all routine immigrant and nonimmigrant visa appointments as of March 20, 2020, but will continue to provide emergency and mission-critical visa services as resources and local conditions allow. We will resume routine visa services as soon as possible but are unable to provide a specific date at this time. Please see these notices which contain detailed information about the current status of visa services worldwide and visa restrictions related to the COVID-19 global pandemic: travel.state.gov.
For further information about the Presidential Proclamations, please visit: https://travel.state.gov/content/travel/en/traveladvisories/ea/Presidential-Proclamation-Coronavirus.html.
For the latest updates of COVID-19, please visit https://nz.usembassy.gov/covid-19-information/.
Please follow the U.S. Consulate General’s instructions outlined below when preparing to apply for a U.S. passport in New Zealand or the Cook Islands.
Do not follow the instructions pre-printed on the passport forms. As these are designed for applicants within the United States, information such as accepted forms of payment and where to submit the application are not applicable. The forms incorrectly state that Passport Services will not mail a passport to a private address outside the United States. Applicants may write a New Zealand mailing address on the forms (write over the boxes where there is insufficient space), and are required to provide a prepaid return courier envelope for the return of their new passports.
Passports submitted to support an application for a new passport will be canceled and returned with the applicant’s new passport. Please refer to our information regarding current processing times and passport validity.
What Service do you require?
Applications by Mail
- Renewal of an adult’s passport issued less than 15 years ago
- Replace a limited validity (emergency) passport
- Change of name/correcting information on a passport issued:
Applications Requiring Personal Appearance
Passports for Emergency Travel, and Second U.S. Passports
Traveling within the next 10 business days? Refer to the information regarding applications for emergency passports.
Second U.S. Passport
In limited circumstances, the Department of State may issue a second U.S. passport to certain individuals. If you think you may have need of a second U.S. passport, please contact the U.S. Consulate General in Auckland to determine eligibility.
U.S. Dual Nationals and Passports
If you are a U.S. citizen you must, by law, enter and depart the United States on a valid U.S. passport, regardless of age or possession of foreign passports. The details of this law can be found in U.S. Code Title 8, Chapter 12, Subchapter II, Part II, § 1185 paying particular attention to section (b) which details:
…it shall be unlawful for any citizen of the United States to depart from or enter, or attempt to depart from or enter, the United States unless he bears a valid United States passport.
Please ensure that you adhere to these regulations to ensure that there are no unnecessary delays when entering the United States. Be aware that port of entry officials in the United States do have the authority to issue fines should you choose to disregard this law.
Social Security Numbers
If you have been issued a social security number (SSN) you must provide it on your application for a U.S. passport. If the name on your social security record does not match the name on your passport application please make sure that you have completed question 9 on the form – ‘List all other names you have used’.
If your Social Security Number cannot be provided, only a limited validity passport for direct return to the United States can be issued.
If you do not have a Social Security Number, you must submit a statement, signed and dated, that includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security number by the Social Security Administration.”
If you are in New Zealand and require a new or replacement Social Security number card, you should contact Social Security in Manila at FBU.Manila@ssa.gov.
Third Party Attendance at Passport and CRBA Appointment Interviews
Generally, immediate family members may accompany passport or Consular Report Birth Abroad (CRBA) applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):
- Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
- Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
- The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
- It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
- Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
- Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
- To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
- The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
- No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
- Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question. Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
- During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
- Attendees may take written notes, but may not otherwise record the appointment interviews.
- Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.