General Frequently Asked Questions for U.S. Citizens.
For more FAQs visit travel.state.gov.
In a life or death emergency. What should I do?
During business hours telephone the U.S. Consulate on +64 9 303 2724 ext. 2900 or email: firstname.lastname@example.org. After hours, and on U.S. or NZ public holidays, phone the Duty Officer on +64 4 462 6000+64 4 462 6000 and leave a message. The Duty Officer will return your call immediately.
How do I get a certified copy of a U.S. birth/death/marriage certificate?
How do I get a certified copy of n New Zealand birth/death/marriage certificate?
I am currently traveling/residing in New Zealand and have lost my U.S. driver's license or it has expired. How can I replace it?
Contact the Department of Motor Vehicles (DMV) in the U.S. state where your license was issued. The Consulate General in New Zealand cannot assist with the renewal or replacement of your U.S. driver’s license nor do we have access to U.S. driving records.
I have a New Zealand Residency Permit or NZ visa in my passport. How do I get this transferred to my new passport?
If I have Dual Nationality which passport should I use to enter the US?
Section 215 of the Immigration and Nationality Act (8 U.S.C. 1185) requires U.S. citizens to use U.S. passports when entering or leaving the United States unless one of the exceptions listed in Section 53.2 of Title 22 of the Code of Federal Regulations applies. Dual nationals may be required by the other country of which they are citizens to enter and leave that country using its passport, but do not endanger their U.S. citizenship by complying with such a requirement.
For more information on Dual Nationality please visit travel.state.gov.