General Frequently Asked Questions for U.S. Citizens.
For more FAQs visit travel.state.gov.
In a life or death emergency. What should I do?
For immediate assistance within New Zealand, dial 111 to be connected with the police, ambulance, or fire department.
In the event of a consular-related emergency involving an American citizen, please call the U.S. Consulate General in Auckland:
- During business hours (7.30am – 4pm), phone +64-9-303-2724 ext. 2900 or email: firstname.lastname@example.org.
- After hours or on U.S. or New Zealand public holidays, phone the Duty Officer on +64 4 462 6000.
Consular-related emergencies include the death, arrest, or serious injury/illness of an American citizen; victim of serious crime; or the loss/theft of a U.S. passport when travel is scheduled within the next 5 business days. Emergencies do not include inquiries about U.S. visas (including green cards and naturalization), or routine passport, citizenship, notary, taxation, or federal benefits questions.
How do I get a certified copy of a U.S. birth/death/marriage certificate?
How do I get a certified copy of a New Zealand birth/death/marriage certificate?
I am currently traveling/residing in New Zealand and have lost my U.S. driver's license or it has expired. How can I replace it?
Contact the Department of Motor Vehicles (DMV) in the U.S. state where your license was issued. The Consulate General in New Zealand cannot assist with the renewal or replacement of your U.S. driver’s license nor do we have access to U.S. driving records.
I have a New Zealand Residency Permit or New Zealand visa in my passport. How do I get this transferred to my new passport?
When you receive your new passport, contact Immigration New Zealand (phone: 0508 558 055). Note that the U.S. Consulate issues U.S. passports and U.S. visas. The New Zealand government issues New Zealand passports and New Zealand visas. We have no authority over the issuance or transfer of New Zealand visas.
If I have Dual Nationality which passport should I use to enter the United States?
Section 215 of the Immigration and Nationality Act (8 U.S.C. 1185, see section (b) ), requires U.S. citizens to use U.S. passports when entering or leaving the United States unless one of the exceptions listed in Section 53.2 of Title 22 of the Code of Federal Regulations (22 CFR 53.2) applies. Dual nationals may be required by the other country of which they are citizens to enter and leave that country using its passport; this does not endanger their U.S. citizenship by complying with such a requirement.
I am currently outside the United States. How do I register to vote, and where can I obtain an absentee ballot?
I wish to extend my stay in New Zealand. How can I extend my New Zealand tourist/student/resident visa?
Contact Immigration New Zealand – (phone 0508 55 88 55). Note that the U.S. Consulate issues U.S. passports and U.S. visas. The New Zealand government issues New Zealand passports and New Zealand visas. We have no authority over the issuance or transfer of New Zealand visas.
How do I obtain up-to-date travel warnings/public announcements about the countries I will be traveling to?
How do I join the U.S. military forces?
For information on joining the military, please see the Join Forces website on USAgov. For general information on the military and the different branches you can join, please see the Our Forces page on the Department of Defense website. Please note that almost all male U.S. citizens and male immigrants, aged 18 through 25, are required to register with the Selective Service.