If you reside in New Zealand and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) located in the Philippines. For more information on their services and how to contact them, please visit their webpage at: ph.usembassy.gov/u-s-citizen-services/social-security/.
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World.
If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.
Social Security Numbers
If you have been issued a social security number (SSN) you must provide it on your application for a U.S. passport. If the name on your social security record does not match the name on your passport application please make sure that you have completed question 9 on the form – ‘List all other names you have used’.
If your Social Security Number cannot be provided, only a limited validity passport for direct return to the United States can be issued.
If you do not have a Social Security Number, you must submit a statement, signed and dated, that includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security number by the Social Security Administration.”
If you are in New Zealand and require a new or replacement Social Security number card, you should contact Social Security in Manila at FBU.Manila@ssa.gov.