An official website of the United States government

Message for U.S. Citizens
U.S. Consulate Services COVID-19 update for U.S. Citizens
March 7, 2022

U.S. Consulate General in Auckland COVID-19 update for U.S. Citizens

Like many businesses and organizations in New Zealand right now, the U.S. Consulate General in Auckland is dealing with staffing shortages due to the surge in COVID-19 cases in the community. As a result, the U.S. Consulate General in Auckland is updating our operating posture to ensure the health and safety of our customers and staff while New Zealand remains at Red Level, Phase 2 and COVID-19 cases continue to be prevalent. 

The U.S. Consulate General in Auckland will be closed for routine American Citizen Services requiring in-person interviews during Phase 2 of the Red Level of the COVID Traffic Light System.  For now, we have cancelled all routine appointments scheduled from March 14–25.  We will continue to review our operating posture and will send updates through further MASCOT alerts as the situation progresses in New Zealand. 

We strongly encourage all U.S. citizens to renew their passports as early as possible. Most adult renewals do not require an in-person interview and can be processed through the mail. Turnaround time is, on average, three weeks from submission.

The Consulate General provides emergency citizen services under all COVID levels and will continue to do so. If you are a U.S. citizen with a serious emergency that requires an emergency passport or other emergency service, you can contact us via e-mail at AucklandACS@state.gov and we will respond promptly. 

Updates Regarding Pre-departure Testing and Testing After Arrival 

The Ministry of Health has updated its requirements for pre-departure testing information and testing after arrival in New Zealand.  Most travelers entering New Zealand must provide evidence of a negative COVID-19 result from one of these tests: 

  •  a polymerase chain reaction (PCR) test administered no more than 48 hours before the scheduled departure of your first international flight to New Zealand, or 
  • supervised rapid antigen test (RAT) 24 hours before the scheduled departure of your first international flight to New Zealand, or 
  • a supervised loop-mediated isothermal amplification (LAMP) test 24 hours before the scheduled departure of your first international flight to New Zealand. 

The New Zealand Government requires that all pre-departure tests confirm a negative result and contain written confirmation of the following information for travel clearance:   

  1. Information about the traveler:
    1. Traveler’s full name. 
    2. Traveler’s date of birth and/or passport number. 
  2. Information about the COVID-19 test: 
    1. The type of test (PCR, RAT or LAMP).
    2. Date and time the test was conducted (please note that PCR tests must be taken no more than 48 hours prior to departure, RAT or LAMP tests must be taken no more than 24 hours prior to departure).
    3. The test result – confirming that it was negative. 
  3. Information about the testing lab or supervising health professional 
    1. If you had a PCR test – the name of the testing lab. 
    2. If you had a RAT or LAMP – the name of supervising health professional; and the supervisor’s letterhead; or a stamp that confirms the supervisor’s name, occupation, and employer. 

You still need a test even if you have been vaccinated for COVID-19, and if you are entering managed isolation (MIQ). You are responsible for checking your chosen testing provider can provide you with acceptable pre-departure documentation to the specified standard required by the New Zealand Government. Please note, tests from free community testing stations may not be acceptable for travel clearance, so check before your test. 

Evidence may be in paper or digital form.  Evidence must be in English or accompanied by a certified translation into English.  Visit the New Zealand Government’s COVID-19 website for more details. 

Actions to Take:

  • For the most recent information on what you can do to reduce your risk of contracting or transmitting Covid-19, please read the CDC’s latest recommendations .
  • Consult your airline, cruise line, or other travel operator regarding any updated information about your travel plans and/or restrictions.


  • U.S. Consulate General Auckland, Level 3, Citigroup Building, 23 Customs Street East, Auckland 1010.
  • State Department Consular Affairs: +1 888-407-4747 or +1 202-501-4444.