As of March 20, 2020, the United States Consulate in Auckland, New Zealand is suspending all routine consular services. All affected applicants have been notified via e-mail and will need to reschedule their interview for a future date.
Routine American Citizen Services that are suspended include notarial services, social security benefit hours, non-emergency passport services, and reports of birth abroad. We will continue to provide emergency assistance to U.S. citizens. In emergency situations, including deaths, arrests and crisis situations, please contact our ACS email: email@example.com. For immediate assistance, please visit our Contact Us page.
We will resume routine visa services as soon as possible but are unable to provide a specific date at this time. The MRV fee is valid and may be used for a visa application in the country where it was purchased within one year of the date of payment. If you have an urgent non-immigrant visa query, please visit our Expedited Appointment page.
PLEASE NOTE – VISA APPOINTMENTS:
Any individuals with pending consular appointments who (1) were physically present within a territory covered by the Presidential Proclamations, within the last 14 days, (2) are experiencing flu-like symptoms, or (3) believe they have may have been exposed to the novel coronavirus, are strongly encouraged to postpone their appointments by at least 14 days. There is no fee to change an appointment and visa application fees are valid for one year in the country where the fee was paid. For questions about rescheduling a pending consular appointment, please contact the U.S. Visa Information Service at +64 9 887 5999 for specific guidance.
For further information about the Presidential Proclamations, please visit: https://travel.state.gov/content/travel/en/traveladvisories/ea/Presidential-Proclamation-Coronavirus.html.
For the latest updates of COVID-19, please visit https://nz.usembassy.gov/covid-19-information/.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories to determine which visa category might be appropriate for your purpose of travel to the United States.
Travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.
For foreign citizens who want to live permanently in the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
The answers to most inquiries can be found on our website. https://nz.usembassy.gov
If your inquiry can be answered on our website or through one of the provided links, you WILL NOT receive another reply. Please review the FAQ on this website. Immigrant visa inquiries that are not answered on the Mission New Zealand website or in the FAQ, can be directed to: AucklandIV@state.gov. If your query warrants a more detailed response, we will endeavor to provide a personal reply within one- two business days. All correspondence will be attended to in the order that it has been received.
The U.S. Consulate General in Auckland is closed to the public on the last Wednesday of every month.
Consulate General of the United States of America
Private Bag 92022,
Street Address: 3rd Floor,
23 Customs St, (cnr. Commerce St)
View on Google Map
Phone: +64 9 303 2724
Fax: +64 (0) 9 303 1069
Email: firstname.lastname@example.org *
* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 001 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.
For U.S. visa queries or issues please call 09 887 5999. Callers from outside New Zealand must call 001 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.
The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on https://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.