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U.S. Visa Services
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Important Notice

Covid19 – Please see the latest information that may affect Visa Services

Important Notice. COVID-19 Visa Service Operations:

The U.S. Consulate General in Auckland operates under safety measures as outlined by the Government of New Zealand. Under the red level of the COVID-19 Protection Framework, we will begin processing emergency immigrant visa services, however we are unable to provide routine non-immigrant visa services at this time. 

Consular staff can fully process visa applications that do not require an interview or fingerprints. For non-immigrant applicants [who are resident in New Zealand], this includes applicants who are:

  • Applying for a diplomatic or official visa;
  • Renewing a visa in the same visa category for a visa that has expired in the last 48 months;
  • Applying for a student F or M visa, or academic-related J visa (first-time or renewal, through December 31st);
  • Applying for an H2 temporary worker visa (first-time or renewal, through December 31st);
  • Over the age of 79;
  • Under the age of 14.

Unfortunately, we cannot process emergency non-immigrant visa appointments at this time. In the meantime, we still request applicants schedule interviews following the instructions on our webpage and our visa scheduling site . Appointments are available through May. Should an applicant have an emergency request, they can submit that request by following these instructions , however we will not be able to accommodate any visa emergencies in the short term. Here is the link for contact information  of our visa customer service agency should you wish to talk or chat with a visa representative.

For more about Consular Services and the latest COVID-19 updates, visit our COVID-19 page.

What is a Visa?

A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship or nationality.

Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel under the Visa Waiver Program.  The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.  If you cannot find what you are looking for here, please visit Travel.State.gov for additional information.

Note: U.S. citizens do not need a U.S. visa for travel to the United States, but when planning travel abroad a U.S. citizen may need a visa issued by the embassy or consulate of the country they wish to visit.

Do You Already Know What Type of Visa You Need?

For nonimmigrant visas, you can go directly to the online application for the DS-160; or for immigrant visas, directly to the USCIS site for the relevant forms.  If you are unsure, please visit our 3rd party visa processing vendor, U.S. Travel Docs to help you determine your visa type.

Visa Information Services

If you need additional information, please call the U.S. Visa Information Service on +64 9 887 5999.  Another excellent resource for general visa information is travel.state.gov.

Appointments for non-immigrant visa interviews can be made using the online appointment calendar.

Non-immigrant appointments and visa information can be obtained by making a toll call to the U.S. Visa Information Service on +64 9 887 5999.

Operating Hours

The hours of operation for the service are 9:00am- 6:00pm, Monday to Friday. Click here for full contact details.

Contact Details

The U.S. Consulate General in Auckland is closed to the public on the last Friday of every month.

American Citizen Services

American Citizen Services (ACS) Emergency Services, by appointment: Monday-Friday 8.00am- 11:45am and 1:00pm-3:45pm
Telephone inquiries: Monday-Friday 7.30am-4.00pm.
All other ACS services by appointment .

Street Address

3rd Floor,
Citigroup Building,
23 Customs St East, (cnr. Commerce St)
Auckland 1010
View on Google Map 

Postal Address

Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand


Phone: +64 (0) 9 303 2724 (Visas: 09 887 5999)
Fax: +64 (0) 9 303 1069 *
Email: aucklandacs@state.gov *
Email: (for Visa applications): support-newzealand@ustraveldocs.com.

Business Hours Emergency Assistance for American Citizens*

In emergency situations, please contact ACS at AucklandACS@state.gov. This email address is continually monitored from 7:30 am until 4:00 pm Monday through Friday, except for US and New Zealand public holidays and the last Friday of each month.

After Hours Emergency Assistance*

Phone: +64 4 462 6000 and leave a message, the Duty Officer will return your call.

* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 011 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.

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