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IMPORTANT NOTICE:

U.S. CITIZEN SERVICES:

As of May 21, 2020, the United States Consulate in Auckland, New Zealand is resuming routine American Citizen Services (ACS).  Visa services remain suspended at this time. ACS appointments are now available for the following services:

  • U.S. Passports
  • Consular Reports of Birth Abroad (CRBA) 
  • Federal Benefits Processing

See the U.S. Citizen Services page for more information and Appointments for U.S Citizen Services to schedule your appointment. Notarial services remain suspended at this time.

Please note that passport and CRBA production is currently suspended in the United States. Therefore, you may submit your application at any time, but you will not receive the document until production resumes.

We will continue to provide emergency assistance to U.S. citizens. In emergency situations, including deaths, arrests and crisis situations, please contact our ACS email: aucklandacs@state.gov. For immediate assistance, please visit our Contact Us page.

VISA SERVICES: 

In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State has temporarily suspended routine visa services at all U.S. Embassies and Consulates. Embassies and consulates have canceled all routine immigrant and nonimmigrant visa appointments as of March 20, 2020, but will continue to provide emergency and mission-critical visa services as resources and local conditions allow.  We will resume routine visa services as soon as possible but are unable to provide a specific date at this time.  Please see these notices which contain detailed information about the current status of visa services worldwide and visa restrictions related to the COVID-19 global pandemic: travel.state.gov.

For further information about the Presidential Proclamations, please visit:  https://travel.state.gov/content/travel/en/traveladvisories/ea/Presidential-Proclamation-Coronavirus.html.

For the latest updates of COVID-19, please visit https://nz.usembassy.gov/covid-19-information/.

The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.

See our Directory of Visa Categories to determine which visa category might be appropriate for your purpose of travel to the United States.

Nonimmigrant Visas

Travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.

Immigrant Visas

For foreign citizens who want to live permanently in the United States.

A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.

Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.

(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).

The answers to most inquiries can be found on our website. https://nz.usembassy.gov

If your inquiry can be answered on our website or through one of the provided links, you WILL NOT receive another reply.  Please review the FAQ on this website.  Immigrant visa inquiries that are not answered on the Mission New Zealand website or in the FAQ, can be directed to: AucklandIV@state.gov.  If your query warrants a more detailed response, we will endeavor to provide a personal reply within one- two business days. All correspondence will be attended to in the order that it has been received.

Please be advised that the office is closed to the public on the last Friday of every month, as well as U.S. and New Zealand public holidays.

Postal Address:

Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand

Street Address: 3rd Floor,
Citigroup Building,
23 Customs St, (cnr. Commerce St)
Auckland 1010
View on Google Map

Phone: +64 9 303 2724
Fax: +64 (0) 9 303 1069
Email: aucklandacs@state.gov *

* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 887 5999. Callers from outside New Zealand must call 001 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

For U.S. visa queries or issues please call 09 887 5999. Callers from outside New Zealand must call 001 646 259 0526. For help with visas, please contact the Consulate General’s Visa Information Service.

The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.

The Department of State manages the visa process strictly but fairly in order to best protect the United States.  We are committed to the essential openness for which the United States has always been known.  Travel to the United States is welcomed and encouraged.

We promise to you, the visa applicant, that:

  • We will treat you with dignity and respect, even if we are unable to grant you a visa.
  • We will treat you as an individual and your case as unique.
  • We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
  • We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
  • We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
  • We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
  • We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on https://travel.state.gov.
  • We will explain the reason for any visa denial to you.

Furthermore, if you are a:

  • Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
  • Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
  • Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.

At the same time, we expect you, the visa applicant, to:

  • Plan your travel and visa application as far in advance as possible.
  • Complete your application fully and accurately.
  • Be forthcoming about your purpose and plans.
  • Prepare for your interview by being able to clearly and concisely describe your intentions.

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Disclaimer

This is the official website of the U.S. Embassy and Consulate in New Zealand. External links to other Internet sites should not be construed as an endorsement of the views or privacy policies contained therein.

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