U.S. CITIZEN SERVICES:
As of May 21, 2020, the United States Consulate in Auckland, New Zealand is resuming routine American Citizen Services (ACS). Visa services remain suspended at this time. ACS appointments are now available for the following services:
- U.S. Passports
- Consular Reports of Birth Abroad (CRBA)
- Federal Benefits Processing
Please note that passport and CRBA production is currently suspended in the United States. Therefore, you may submit your application at any time, but you will not receive the document until production resumes.
We will continue to provide emergency assistance to U.S. citizens. In emergency situations, including deaths, arrests and crisis situations, please contact our ACS email: firstname.lastname@example.org. For immediate assistance, please visit our Contact Us page.
In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State has temporarily suspended routine visa services at all U.S. Embassies and Consulates. Embassies and consulates have canceled all routine immigrant and nonimmigrant visa appointments as of March 20, 2020, but will continue to provide emergency and mission-critical visa services as resources and local conditions allow. We will resume routine visa services as soon as possible but are unable to provide a specific date at this time. Please see these notices which contain detailed information about the current status of visa services worldwide and visa restrictions related to the COVID-19 global pandemic: travel.state.gov.
For further information about the Presidential Proclamations, please visit: https://travel.state.gov/content/travel/en/traveladvisories/ea/Presidential-Proclamation-Coronavirus.html.
For the latest updates of COVID-19, please visit https://nz.usembassy.gov/covid-19-information/.
The U.S. Consulate in Auckland is responsible for providing visa services to those seeking to enter the United States for a temporary period and for those wishing to take up indefinite or permanent residence in the United States.
Please visit our U.S. Visa Information Service in New Zealand for:
- Complete information on the VISA WAIVER PROGRAM (ESTA)
- Business/Tourist Visa
- Work Visa
- Student Visa
- Exchange Visitor Visa
- Transit/Ship Crew Visas
- Religious Worker Visa
- Domestic Employee Visa
- Journalist and Media Visas
- Treaty Trader and Treaty Investor Visa Visas (E1 & E2 Visas)
- To view a DIRECTORY OF NONIMMIGRANT VISA CATEGORIES.
Note: Wait times for visa appointments in New Zealand are currently longer than normal. We recommend applying for your visa at least 90 days before your travel dates, and submitting your ESTA form at least 2 weeks in advance of your travel. To check the latest wait times, please visit http://usvisas.state.gov. Please email email@example.com or call 09 887 5999 for any visa related questions.
To contact a customer service representative, please visit the GSS Contact Us page for full information. Please note, U.S. Visa Information Service representatives cannot provide information over the phone regarding the status of an application. If you require information regarding a pending application, please send your inquiry via email at firstname.lastname@example.org.
Visiting the Consulate
Plan to arrive at the Consulate in your district no earlier than 15 minutes before your interview is scheduled.
When you first arrive at the Consulate, you will be required to go through security before you can enter the consular section. Only the person applying for the visa will be admitted to the Consulate. Please note that no electronic devices will be permitted inside the Consulate.
Under no circumstances will family members and friends who accompany the applicant without an appointment be admitted to the Consulate, unless they are a parent accompanying a child under age 18. Children under 14 applying for a visa may not need to attend the interview at the Consulate.
Diplomats and Foreign Government Officials
All officials traveling on behalf of their federal government require particular visas to transit or enter the United States. Applicants for official visas generally are not required to appear in person for an interview at the U.S. Consulate, nor are there application fees.
If the application is complete and subsequently approved, the standard processing time is usually within five business days from receipt of all required documentation.
You are required to submit, by mail or in person, the following documents in support of your visa application:
- Form DS-160: Print the confirmation page of the electronic visa application.
- Passport: Regular/Official/Diplomatic must be valid and undamaged.
- Photograph: See our photo requirements. If there are any issues with the uploaded photograph, you will be required to provide a photo with your application.
- Third Party Note (TPN) or Formal Request Letter by International Organization or Third Country Government Agency
- New Zealand Government Representatives: Submit TPN, endorsed by DFAT
- International Organization Representatives: Submit Formal Request Letter endorsed by International Agency (eg. UN, World Bank, IMF).
- Third Country Government Representatives: Submit Formal Request Letter endorsed by Third Country Government’s Embassy or Consulate (other than Australia or the U.S).
- A self-addressed and prepaid traceable envelope (express/registered) or courier satchel
Submission of your Application
You must submit your application to the U.S. Consulate in Auckland. For office closure dates, mailing and email address information please refer to our Contact Us Page.
Group Travel 20+ applicants
If you will be submitting a group of 20+ applications, please email the office you will be submitting these applications to, you may refer to our Contact Us Page. Please notify our office of the travel date and number of applications expected in that group so we may advise you as to how these applications should be prepared and submitted.
If you are traveling within the next three business days, this is considered urgent travel. To initiate the clearance process while we wait to receive your application, either by mail or in person to our office, you are required to scan and email the following documents:
- DS-160 confirmation page, you must upload a photo;
- New Zealand Government, International Organization, or Third Country Government endorsed letter; and,
- biographic page of your passport.
Please email the office you will be submitting your application to, you may refer to our Contact Us information (above).